Clipper Logistics announced that it has entered into a collaboration with John Lewis plc, to develop fulfilment solutions for Click & Collect orders. John Lewis is a UK based retailer of homeware goods.
The companies stated that the shopping habits of UK consumers are undergoing rapid change, with an increasing proportion of online orders being fulfilled by customers collecting from store or other collection points. As a result there is an increasing need for retailers to deliver innovative solutions that safeguard customer service whilst supporting forecast growth.
The new collaboration is expected to enable John Lewis to fulfil its service commitment and will complement existing delivery services provided by the John Lewis green van fleet and other existing service providers.
Initially, from autumn 2015, Clipper will fulfil more than 40,000 customer orders every week to over 100 Waitrose shops, part of the John Lewis Partnership.
Steve Parkin, Chairman of Clipper said, “We are delighted to be working in collaboration with John Lewis to create a unique platform to support the rapidly growing Click & Collect customer proposition. Our expertise and experience in logistics solutions and fulfilment in an omnichannel age ensures we are well positioned to support John Lewis’s order fulfilment as demand continues to increase.”
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