DHL awarded new six-year contract for BMW Group aftermarket deliveries

DHL Supply Chain has been awarded a six-year contract to manage BMW Group’s UK aftermarket parts distribution.  DHL is expected to deliver a range of parts for the next working day to the manufacturer’s 116 retailers across Scotland, the North and South of England.

According to DHL, this new solution means that 26% of the retailers will receive their orders before 6.00am and 63% before 7.30am. The schedule is expected to allow retailers to align deliveries to the technicians’ working times.

Bill Bacon, MD of Automotive at DHL Supply Chain in the UK and Ireland said, “Our partnership with BMW Group in the UK supports the growth of DHL’s work in the automotive industry and builds on our aftermarket work with a range of automotive customers.  We look forward to supporting BMW Group as it enhances its customer service strategy over the next six years.”

According to the announcement, a ‘track and trace’ system underpins the operation with parts scanned at every milestone. BMW Group and DHL are then monitor the status using a specially designed web portal which provides a visual of live activity, historic delivery and collection performance.

In addition to deliveries in Scotland and England, DHL is due to provide distribution to offshore retailers based in Guernsey, Jersey and the Isle of Man through urgent air freight.