DHL launches new app to increase cold chain visibility

DHL Global Forwarding announced the introduction of its new LifeTrack mobile app. The free application is expected to grant users on-the-go access to DHL’s online cold chain tracking and management platform LifeTrack, providing customers in the life sciences and healthcare industry an overview of their shipments, alerts about any in-transit issues -such as temperature excursions, and instant support through round-the-clock access to cold chain experts. The LifeTrack mobile app is available for iOS and Android systems.

David Bang, Global Head of DHL Temperature Management Solutions / CEO LifeConEx, DHL Global Forwarding said, “With the LifeTrack app we meet our customers’ need for increased visibility and convenient access to the main features of our browser version, while on the go,” adding “Our mobile application provides customers with immediate overview of the most critical information, such as temperatures, interventions and shipment resolutions, all in an intuitive mobile design”.

Current customers of DHL Thermonet and LifeConex services are expected to be able to access the app with the same credentials as the web browser version. The application should show shipment details including routing, movement milestones and potential interventions. Upon completion of key logistical events or detection of potential irregularities, the app should inform the user and provide details about measures taken where required. In case further support is needed, DHL’s cold chain advisors can be contacted 24/7 directly from the app.

The LifeTrack app adds to the other mobile solutions that DHL Global Forwarding, Freight launched in recent years. Among those are DHL ActiveTracing to track and trace groupage shipments, and the Cargo Mobile Tracking app to trace sea and air freight shipments.