Yodel, the UK parcel delivery company, has announced it handled a company record of 5,098,559 parcels between Thursday 26th November and Wednesday 2nd December, which includes Black Friday and Cyber Monday.
The carrier and retailers agreed in advance the number of parcels that would be accepted into the delivery network each day. It also placed limits on next day delivery capacity and spread handling and deliveries over the course of a week – including Sunday 29th November – between Black Friday and Cyber Monday.
Yodel has invested in its operations in the last 12 months with £30m spent on improving efficiency and capacity. The company has also introduced a new website, mechanical handling systems, sorting equipment, training, a larger fleet and new sites and an additional 7,000 staff.
Dick Stead, Yodel’s executive chairman, said, “We wanted this year’s festive peak to start smoothly and it undoubtedly has. Everyone’s worked incredibly hard to deliver for our clients and for the consumers who shopped online. Firmly agreeing volumes with retailers in advance of Black Friday and Cyber Monday was the right thing to do. We only accepted what we were equipped to deliver, which means everyone from staff to shoppers are happy.”
