DHL Global Forwarding launches air freight service for emergency logistics

DHL Global Forwarding has extended its product portfolio with the launch of DHL SameDay Speedline. The company’s new air freight product offers forwarding customers a mission critical solution for emergency shipments. Providing a best flight out service at an optimal cost-performance ratio, each unaccompanied shipment will be proactively monitored from origin to destination.

Benefits include 24/7/365 pickup and delivery, collection within 120 minutes and quotations within 60 minutes. The new service covers urgent delivery of spare parts, critical medical supplies or newly launched products. Although DHL SameDay Speedline is a multi-sector product, it’s especially attractive for aerospace & aviation, automotive, electronics, energy and life sciences industries.

The launch of DHL SameDay Speedline’s global network of 50+ stations will cover the greatest geographical demand for emergency shipments, with the expectation, that the network will grow through customer demand.

The service will have SameDay Contact Centers located in the US, Singapore and Ireland, where each shipment is proactively monitored from origin to destination. Dedicated customer service representatives will handle the majority of quotes and routing option for door-to-door transits in less than 60 minutes.

Customers of DHL SameDay Speedline will receive customized milestone updates of their shipments movement after the logistical event, and in the case of any irregularities, a resolution to the issue will be available within minutes.

In addition to specific industry sector solutions, the DHL SameDay service will also serve those customers that need to ship time-critical cargo regularly or experience unplanned emergencies. “We see DHL SameDay Speedline as a multi sector product offering that is especially attractive for aerospace & aviation, automotive, technology, energy, marine logistics and life sciences industries, including temperature controlled, dangerous or out-of-gauge goods”, stated Ingo-Alexander Rahn, Global Head of Air Freight, DHL Global Forwarding.

Source: DHL Global Forwarding