DPD launches new returns services in its German parcel service network


DPDgroup has announced that it is now offering a new returns service through its DPD Pickup parcel shop network in Germany, providing customers with more convenience and flexibility in sending back goods. DPD is now also able to process return labels which are used by other parcel services at the same time. 

This provides e-commerce customers with the option of using DPD as an additional service provider. Consumers benefit, too, because the DPD Pickup parcelshops provide them with an additional 6,000 locations for handing in their returns. In addition, DPD is also introducing a mobile parcel label for returns. This means that only a smartphone is required for the paper-free return of a parcel to the consignor from a Pickup parcelshop. 

As a new option DPD is now accepting, on behalf of its customers, parcels with return labels which can also be read by other parcel services. This makes it possible to offer consumers the choice of selecting the return service provider in line with what parcel shop is most convenient for returning the parcel. A specific DPD parcel label is no longer required for this, because the return parcel label provided by the online or mail order retailer is automatically recognised when it is scanned at the DPD Pickup parcelshop. 

After it is handed in at a Pickup parcelshop the return parcel is immediately transported by DPD to the original shipper. As a rule the shipment arrives within only 1 – 2 working days after it is handed in at the parcel shop, and can then be processed further without delay. As a result, clothing which has been supplied in the wrong colour, for example, can quickly be returned to stock and is then available for further sale. Reducing the time lag between the original sale and a possible renewed sale is becoming increasingly important for retailers who ship with DPD. 

Source: DPDgroup