FedEx Easy Returns aims to simplify the returns process for consumers by offering a hassle-free returns option at numerous convenient locations. Consumers will be able to return their items without needing to print labels or have packaging, enhancing the overall convenience of the returns experience.
The new service will also help streamline the returns experience for merchants. Returns will be routed through a reverse logistics facility for optimal recovery, helping merchants ensure the accuracy and speed of the return, as well as potentially reducing waste.
“FedEx is excited to launch the new FedEx Easy Returns solution to help provide a convenient, hassle-free returns solution to even more consumers in 2025,” said Jason Brenner, senior vice president, digital portfolio at FedEx. “This new service, supported by Blue Yonder, expands our growing network of drop-off locations conveniently located across the country.”
“Returns are a critical part of the customer experience, and present a significant challenge to retailers, which is why we are excited to support FedEx with the new service to make returns more efficient,” said Tim Robinson, vice president, Returns, Blue Yonder. “Blue Yonder’s robust technology will be the driving force, allowing FedEx to power more retail counters and return processing centres across the U.S., further enhancing the convenience of the service. As a result, we’re able to offer a complete solution that improves returns processing.”
FedEx is an expert when it comes to simple, accessible, and attainable solutions for returns, offering an extensive portfolio of returns transportation, label creation options, and technology to provide a frictionless experience for both retailers and consumers. With FedEx Easy Returns, FedEx is continuing to expand its convenience network and explore innovative ways to help its customers serve their customers.
With growing demand for flexible returns options, this service offers a new level of convenience for customers and may support merchants’ sustainability goals by potentially helping to reduce the amount of packaging and product waste generated through the consolidated returns process. FedEx Easy Returns will help provide returns that are hassle-free, convenient, and cost-effective for both merchants and consumers.
Source: FedEx
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