GLS Spain to facilitate cross-border returns with International ShopReturnService

GLS emission-free Leipzig

GLS Spain has announced the expansion of its international returns management service with the International ShopReturnService in Spain for cross-border return of parcels.

The service is available in most European countries including Ireland, France, Italy, Luxembourg, Belgium, the Netherlands, Hungary, Poland, Lithuania, Latvia, Finland, Sweden, Denmark, Croatia, the Czech Republic, Slovakia, Germany, Slovenia, Austria, and Estonia. This service is handled nationally in Spain and Portugal and according to GLS will be available in the UK shortly due to customs procedures yet to be defined.

Online retailers can implement this service without any costs by using one of two options:

  • They can make requests directly through GLS’ returns website. That website can be customised with the client’s image through a branded URL, as well as their preferred logo, images, and texts.
  • Customer can also choose to integrate GLS’ returns website into the e-commerce website. To this end, the customer has to develop its own app, assign the International ShopReturnService API and request access to GLS for its implementation and subsequent activation.

The process is simple and free of charge for the final customer; once the e-shopper requests the return, they must provide their details and choose in which Parcel Shop they wish to deposit their parcel. Thanks to GLS’s network, they can choose from more than 26,000 GLS Parcel Shops and lockers all over Europe. Once the GLS Parcel Shop or convenience point has been chosen, a return label is automatically generated, which must be attached to the parcel by the customer, or a QR code link is sent to their email (this option is currently available in Germany and Denmark).

“With this new ShopReturnService, we solve a need in returns logistics by offering an easy-to-manage portal for e-commerce retailers and a swift and practical returns process for their customers,” commented Jérôme Jaeger, International Sales Manager at GLS.

Source: GLS