“We’re excited to add Ring Concierge as a valued customer in the luxury jewelry market,” said Jorge Guanter, President, Americas and Asia Pacific, GXO. “PFS brought extensive experience operating high-touch fulfillment for high-growth brands to our operations, and this new business is recognition of their capabilities. Now, we’re combining that knowledge with GXO’s reputation for driving efficiency to help Ring Concierge streamline their ecommerce offering and further enrich their consumer experience.”

The solution for Ring Concierge includes direct-to-consumer (DTC) order fulfillment for their ecommerce channel in the U.S. and business-to-business (B2B) fulfillment to their retail stores. Following its acquisition of PFS, GXO is expanding its capabilities to provide bespoke customer experiences to leading jewelry brands.

Alex Silverman, Senior Director, E-commerce Operations at Ring Concierge, said, “We chose PFS due to their extensive experience operating ecommerce fulfillment operations for jewelry brands. Their customized operating model and consultative partnership also ensured the solution would meet our needs. Now that PFS is a part of GXO, we look forward to a continued partnership to help us streamline our order fulfillment operations.”

GXO is providing bespoke packaging for Ring Concierge’s end consumers, including personalized engraving services. The solution went live in the third quarter of 2023.

Zach Thomann, Chief Operating Officer, Americas and Asia Pacific, GXO, said, “Jewelry is our fastest growing customer vertical within the PFS division. These solutions require detailed planning and execution to protect customer inventory, operate efficiently and create a branded experience. I’m proud of our solution for Ring Concierge and look forward to helping them achieve their ecommerce and retail goals.”

Source: GXO