Pall-Ex has introduced new freight visibility software in an attempt to grow its B2C market share. MyNexus, the new software, was developed in-house by the Pall-Ex IT team and provides improved track and trace capabilities for its deliveries across the UK. Using the input from its B2B and B2C customers, the MyNexus software has been developed in tune with the needs of its members.
With a full international roll-out planned for 2019, Pall-Ex has ensured the cloud-based system is compatible across Europe. Some of the key features of the MyNexus software include real-time GPS tracking, bespoke KPI reports, identifying location delivery restrictions and highlighting delivery surcharges and service levels in remote or rural locations. The software also records images of consignments documented with electronic proof-of-delivery and geo-tagging.
Pall-Ex network members will be able to view all of its customers’ freight which Pall-Ex hopes will help vehicle planning and customer freight expectations, while reducing phone calls to customer services.
Kevin Buchanan, Group managing director at Pall-Ex, commented: “The launch of MyNexus is part of the Pall-Ex plan to put technology at the forefront of our operation, as we continue to improve the quality of our service. It is also part of our growth plans as we look to move further into the B2C market, where customers have come to expect detailed information and full visibility on their purchases during the delivery process.”
The launch of MyNexus marks the next stage in Pall-Ex’s IT investment, following the rollout of NexusGO, the mobile sign on glass APP launched in October 2017.
Source: Pall-Ex
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