bpost has announced the nationwide rollout by region of the new default system of app or email notifications when parcels cannot be delivered. The new system will be operational in all Belgian municipalities in October 2024.
Digitising parcel flows is just one of the many improvements bpost is currently looking to deliver. The My bpost app functions as a digital hub for customers parcels, registered mail and other mail products. Customers can check the status of their shipment, update their delivery preferences, authorize others to take receipt of their mail and see any missed delivery notifications.
Chris Peeters, CEO of bpost: “We want to offer our customers a better, faster and above all easier service, in which their lifestyle and preferences determine the place and the pace of their deliveries. That is why all our products are being improved and, where necessary, even reinvented. The My bpost app is central to this. Digital notifications are just one small step in a whole series of improvements. We also previously integrated Itsme into our app to simplify identification for registered mail. Further improvements will be made very soon so that customers have even more control over time and place of their delivery.”
As well as delivering a more efficient digital customer experience the new system also looks to take sustainability to the next level. Calculations show that this enables bpost to realize the following reductions:
The only exemptions to the new rule are parcels shipped by households and when the addressee’s email is unknown. In those cases, a missed delivery notification made from recycled paper will be left at the delivery address. An exception is also made for registered mail.
Source: bpost
