Royal Mail launches new delivery time notifications


Royal Mail has launched new earlier customer notifications, advising recipients the day before of their delivery date and estimated delivery time. Recipients will also get shorter estimated delivery windows, starting at two hours.

Last year, Royal Mail introduced a four-hour estimated delivery window for Royal Mail Tracked services, available on the day of delivery. Royal Mail’s expected delivery windows are based on the nature of the Royal Mail network that delivers to around 30m addresses in the UK. 

A spokesperson for Royal Mail said “Notifying customers of their expected delivery time the day before we deliver is just one of the ways we are helping to make our customers’ lives easier. Coupled with a shorter estimated delivery time of as little as two hours creates a step change in convenience for online shoppers. Our posting customers also benefit from increased repeat orders from happy online shoppers. This latest innovation is part of our major investment in changes that increase convenience for our customers and their recipients.”

Source: Royal Mail